Resolved -
During the incident, users may have experienced errors when logging in to the web and mobile applications, as well as intermittent errors while using tools across the platform. We have resolved the issue and restored normal functionality to the systems.
Dec 2, 12:24 PST
Monitoring -
The implemented solution has successfully restored service stability. Users should now be able to log in and navigate the platform without errors. We will continue to monitor system performance closely to ensure full resolution.
Dec 2, 11:53 PST
Update -
We have implemented a solution and are observing improvements in system stability. Users should experience a reduction in errors while logging in and navigating the platform while we continue working to resolve the incident.
Dec 2, 10:59 PST
Identified -
Engineers are currently implementing a solution to mitigate the errors users are seeing during login and while navigating the platform.
Dec 2, 10:04 PST
Update -
We are continuing to investigate a service interruption to the Procore platform. This may result in errors during login as well as intermittent error messages for users active in the platform.
Dec 2, 09:51 PST
Investigating -
Some users may be experiencing intermittent errors when accessing Procore. Procore engineers are investigating and are working to restore normal functionality as soon as possible.
Dec 2, 09:26 PST