We have not seen these errors recur since moving this incident to Monitoring status, but are still awaiting confirmation from our hosting provider that the issue is resolved. We will provide further updates as they become available.
Posted Dec 06, 2018 - 21:24 PST
Monitoring
The impact from this issue has ceased and users are again able to access views and download drawings as expected. We will continue to monitor for any further impact and we thank you for your patience.
Posted Dec 06, 2018 - 15:07 PST
Update
While we are working on a fix for these errors we have seen further areas of impact and would like to update that the same errors have been seen in Project Photos as well as in Change Orders as well as other tools. We continue to work on a fix for these errors and will update as more information comes available.
Posted Dec 06, 2018 - 11:52 PST
Identified
We have identified the issue causing these errors and are working on a fix. We will update again as soon as more information is available.
Posted Dec 06, 2018 - 11:07 PST
Investigating
Some users may be experiencing errors currently when attempting to access some views in the Submittals tool as well as when downloading drawings through our mobile applications. Our engineering teams are investigating the cause of this issue.
Posted Dec 06, 2018 - 09:50 PST
This incident affected: Mobile Platforms (Android Procore Application, iOS Procore Application) and Project Level Tools (Change Events, Change Orders, Photos, Prime Contract, Submittals).