Our Engineering Team has restored normal functionality to exporting PDF's and this issue is now resolved.
Posted May 21, 2020 - 15:30 PDT
Our R&D team has put a solution in place and we are monitoring the situation to ensure a full resolution. We are now processing a large number of background jobs and emails that have been queued during this incident. Further information will be provided once these tasks have been completed.
Posted May 21, 2020 - 11:46 PDT
Our R&D team is continuing to work towards a solution to issues being experienced in Procore. As part of this effort, resources are being reallocated to stabilize the web browsing experience. This reallocation will cause a minimal increase in processing times for some background jobs. We appreciate your patience and will continue to provide updates as they are available.
Posted May 21, 2020 - 10:34 PDT
We are continuing to investigate these issues.
Posted May 21, 2020 - 08:55 PDT
We are continuing to investigate errors exporting PDFs and when navigating the Procore Web App. Updates will continue to be provided as they are available.
Posted May 21, 2020 - 08:05 PDT
Our R&D team has implemented a solution and are monitoring the results to ensure a full recovery.
Posted May 21, 2020 - 07:42 PDT
Our R&D team has identified the cause of the errors and is working towards a solution.
Posted May 21, 2020 - 05:46 PDT
Our R&D team is investigating the cause of 500 errors which are occurring when exporting PDFs. Further updates will be provided as they are available.
Posted May 21, 2020 - 05:36 PDT
This incident affected: Mobile Platforms (Android Procore Application, iOS Procore Application) and Global Services (Emails - Outbound, PDF Generation, Web Interface).