Our engineering team has confirmed the issue preventing some Android users from clocking in is no longer occurring. This incident has been resolved.
Posted Sep 03, 2021 - 08:48 PDT
Monitoring
Our engineering team has implemented their solution and is monitoring the results to ensure a complete resolution. This solution may take up to twelve hours to automatically take effect.
If you have been affected by this issue and need to restore the functionality immediately, please take the following steps to restore the ability to clock in: • If you have permissions to access the Timesheets tool, open it, begin to create a new timesheet, open the Employees sub tab, and pull down to refresh. After this refresh the ability to clock in will be restored. • For those of you without access to the Timesheets tool, please open the system app settings (not those in the app itself) and Clear Cache. There is no need to clear the Data/Storage, only the cache.
Posted Sep 02, 2021 - 12:06 PDT
Update
We are continuing to work towards a solution for some users inability to clock in via MyTime or Timesheets. We will continue to post updates as they become available.
Posted Sep 02, 2021 - 08:49 PDT
Identified
Our engineering team has identified the issue preventing Android users from clocking in via MyTime or Timesheets and is working towards a solution. We will continue to post updates as they become available.
Posted Sep 02, 2021 - 07:39 PDT
Investigating
Our engineering team is investigating an issue preventing Android users from clocking in via MyTime or Timesheets. We will post updates as they become available.
Posted Sep 02, 2021 - 06:39 PDT
This incident affected: Mobile Platforms (Android Procore Application).