Locked-Out User Visibility Issue

Incident Report for Procore Technologies

Resolved

This incident has been resolved.

Posted Apr 22, 2021 - 06:38 PDT

Monitoring

Our Engineering Team has restored normal functionality to the directory tool and is monitoring to ensure this issue is fully resolved.

Posted Apr 19, 2021 - 11:35 PDT

Update

Our Engineering Team has restored normal functionality to the directory tool and is monitoring to ensure this issue is fully resolved.

Posted Apr 19, 2021 - 11:34 PDT

Investigating

Our Engineering Team is currently investigating an issue in which locked-out users may not appear to be locked out to administrator users. The current workaround is for locked-out users to perform a password reset.
Updates will be posted as they become available.

Posted Apr 19, 2021 - 01:35 PDT

This incident affected: Company Level Tools (Directory).