Procore Technologies Status

System Status

Problems downloading files via Google Chrome

Investigating - Our engineering team is investigating an issue where users may be experiencing problems downloading files via Google Chrome

Additional updates will be provided as new information becomes available.
Mar 30, 2023 - 17:01 PDT

My Time issues on Android application

Monitoring - Our engineering team has implemented a solution to remediate the issues with My Time on Android. We are monitoring the situation to ensure a complete resolution.

Additional updates will be provided as new information becomes available.
Mar 30, 2023 - 15:51 PDT

Identified - Our engineering team has identified the issue with My Time on Android. We are actively working towards a solution.

Additional updates will be provided as new information becomes available.
Mar 29, 2023 - 16:26 PDT

Investigating - Our engineering team is investigating an issue where the My Time tool may be inaccurate for some users on the Android application.

Additional updates will be provided as new information becomes available.
Mar 29, 2023 - 13:35 PDT

Workforce Planning tool issues

Investigating - Our engineering team is investigating an issue where users may be unable to use the Workforce Planning tool after logging in via login.procore.com. Utilizing login.laborchart.com to log in may circumvent this issue.

Additional updates will be provided as new information becomes available.
Mar 30, 2023 - 13:42 PDT

OpenSSL Vulnerability

Monitoring - Procore is aware of the recently disclosed vulnerabilities affecting OpenSSL versions 3.0.0 to 3.0.6. Further details are available within OpenSSL's advisory for CVE-2022-3786 and CVE-2022-3602.

Procore has seen no indication that these vulnerabilities have impacted the Procore platform's security. Procore is monitoring this issue, and will patch any identified vulnerable instances of OpenSSL.

We'll post updates here as additional information becomes available.
Nov 01, 2022 - 12:36 PDT

About This Site

Procore Privacy Policy

Global Services Degraded Performance

Emails - Inbound Operational

Emails - Outbound Operational

File Uploads Operational

File Downloads Degraded Performance

Image Processing Operational

PDF Generation Operational

Procore Analytics Operational

Procore Connect Operational

Search Operational

Web Interface Operational

Company Level Tools Operational

Admin Operational

Bid Board Operational

Cost Catalog Operational

Custom Fields and Fieldsets Operational

Custom Reports Operational

Custom Tools Operational

Dashboards Operational

Directory Operational

Documents Operational

Equipment Operational

Financials Operational

Inspections Operational

Permissions Operational

Planroom Operational

Portfolio Operational

Prequalifications Operational

Project Management Operational

Programs Operational

Quality and Safety Operational

Reports Operational

Schedule Operational

Workflows Operational

Project Level Tools Operational

Action Plans Operational

Admin Operational

Assemble Operational

Bidding Operational

Budgeting Operational

Change Events Operational

Change Orders Operational

Commitments Operational

Coordination Issues Operational

Correspondence Operational

Crews Operational

Custom Reports Operational

Custom Tools Operational

Daily Log Operational

Direct Costs Operational

Directory Operational

Documents Operational

Drawings Operational

Emails Tool Operational

Equipment Operational

Estimating Operational

Extracts Operational

Forms Operational

Home Operational

Incidents Operational

Inspections Operational

Instructions Operational

Invoicing Operational

Meetings Operational

Models Operational

Observations Operational

Photos Operational

Prime Contract Operational

Punch List Operational

Reports Operational

Requisitions Operational

RFIs Operational

Schedule Operational

Specifications Operational

Submittals Operational

Tasks Operational

Templates Operational

Transmittals Operational

Procore Owners Platform Operational

Bid Room Operational

Capital Planning Operational

Contract Room Operational

Dashboard Operational

Project Page Operational

Reporting Operational

Workforce Management Degraded Performance

Company Level Timecards Operational

Company Level Timesheets Operational

Project Level Timesheets Operational

T&M Tickets Operational

Workforce Planning Application Degraded Performance

Workforce Planning Integrations Operational

Workforce Planning Notifications Operational

Mobile Platforms Operational

Android Procore Application Operational

iOS Procore Application Operational

Push Notifications Operational

Windows Platform Operational

Procore Drive Operational

Procore Extracts Operational

Procore Imports Operational

Virtual Design and Construction (VDC) Plugin Operational

Sandbox Environments Operational

Developer Sandbox Operational

Monthly Sandbox Operational

API Operational

API Gateway Operational

Webhooks Operational

Company ERP Integrations Operational

Acumatica Operational

CMiC Operational

MRI Operational

MYOB Advanced Operational

NetSuite Operational

QuickBooks Desktop Operational

QuickBooks Online Operational

Sage 100 Contractor Operational

Sage 300 Operational

Sage Intacct Operational

Viewpoint Spectrum Operational

Viewpoint Vista Operational

Xero Operational

Yardi Operational

Supporting Platforms Operational

Customer Support Cobrowse Operational

estimating.procore.com Operational

procore.com Operational

procore.org Operational

Procore Community Operational

Procore Developers Operational

Procore Feedback Operational

Procore Learn Operational

Procore Marketplace Operational

Support Center Operational

Procore Construction Network Operational

Search Operational

Web Interface Operational

Integrations Operational

Office 365 Integration Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Procore Maintenance Apr 8, 2023 17:00-19:00 PDT

Procore will be performing scheduled maintenance on Saturday, April 8 between 7:00pm CST and 9:00pm CST. During this maintenance window, users will experience interruptions in service. Thanks for your understanding as we work to improve the Procore platform.
Posted on Mar 29, 2023 - 09:00 PDT

Past Incidents

Mar 31, 2023

No incidents reported today.

Mar 30, 2023

Unresolved incidents: Problems downloading files via Google Chrome, Workforce Planning tool issues, My Time issues on Android application.

Mar 29, 2023

Intermittent Company Directory errors

Resolved - During the incident, users experienced error pages on the Company Directory tool. Our engineering team has restored normal functionality, this incident has been resolved.
Mar 29, 17:43 PDT

Monitoring - Our engineering team has implemented a solution to remediate the errors seen on the Company Directory tool. We are monitoring the situation to ensure a complete resolution.

Additional updates will be provided as new information becomes available.
Mar 29, 17:33 PDT

Identified - Our engineering team has identified the cause of the intermittent error pages in the Company Directory. We are continuing to work towards a solution.

Additional updates will be provided as new information becomes available.
Mar 29, 17:03 PDT

Update - Our engineering team is continuing to investigate an issue where users may see errors in the Company Directory tool.

Thank you for your patience, additional updates will be provided as new information becomes available.
Mar 29, 16:40 PDT

Investigating - Our engineering team is investigating an issue where users may see errors in the Company Directory tool.

Additional updates will be provided as new information becomes available.
Mar 29, 14:40 PDT

Mar 28, 2023

Single PDF Exports seeing errors and not Exporting

Resolved - During the incident, users experienced PDF Exports including a single item causing errors and not exporting. Our engineering team has restored normal functionality, this incident has been resolved.
Mar 28, 16:48 PDT

Update - Our engineering team has implemented a solution to remediate the impact on all affected tools causing errors with pdf exports. We are monitoring the situation to ensure a complete resolution.

Additional updates will be provided as new information becomes available.
Mar 17, 08:22 PDT

Update - We are continuing to monitor for any further issues.
Mar 15, 13:18 PDT

Monitoring - Our engineering team has implemented a solution to remediate the impact on all affected tools causing errors with pdf exports. We are monitoring the situation to ensure a complete resolution.

Additional updates will be provided as new information becomes available.
Mar 15, 00:54 PDT

Update - Our engineering team has identified the cause of PDF Exports including a single item causing errors and not exporting, during the investigation we have found there is impact to other tools including notifications and custom tooling.

We are actively working towards a solution at this time.

Additional updates will be provided as new information becomes available.
Mar 14, 07:13 PDT

Update - We are continuing to work on a fix for this issue.
Mar 13, 12:11 PDT

Update - We are continuing to work on a fix for this issue.
Mar 13, 11:50 PDT

Identified - Our engineering team has identified the cause of PDF Exports including a single item causing errors and not exporting. We are actively working towards a solution.

Additional updates will be provided as new information becomes available.
Mar 13, 11:49 PDT

Workforce Planning Tool down intermittently

Resolved - During the incident, users experienced access issues with Workforce Planning. Our engineering team has restored normal functionality, this incident has been resolved.
Mar 28, 11:38 PDT

Identified - Our engineering team has identified the cause of intermittent access issue with Workforce Planning Tool. We are actively working towards a solution.

Additional updates will be provided as new information becomes available.
Mar 27, 11:43 PDT

Mar 27, 2023

Mar 26, 2023

PDF Generation

Completed - The scheduled maintenance has been completed.
Mar 26, 04:00 PDT

Update - During this scheduled maintenance, customers may still receive generated emails from the Procore site without PDF attachments.
Mar 26, 02:03 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 01:00 PDT

Scheduled - Our vendor for PDF Generation will be performing scheduled maintenance on Sunday, 03/26/2023 between 1am and 4am Pacific. During this maintenance window, users may experience one or more interruptions in service. Thanks for your understanding as we improve the Procore platform.
Mar 22, 08:28 PDT

Mar 25, 2023

No incidents reported.

Mar 24, 2023

Degraded Search in Procore

Resolved - During the incident, users experienced inability to search for new data. Our engineering team has restored normal functionality, this incident has been resolved.
Mar 24, 14:24 PDT

Monitoring - Our engineering team has implemented a solution to remediate inability to search for new data uploads. We are monitoring the situation to ensure a complete resolution.

Additional updates will be provided as new information becomes available.
Mar 24, 14:02 PDT

Investigating - Our engineering team is investigating an issue where users may be experiencing the inability to search for new data uploads to Procore.

Additional updates will be provided as new information becomes available.
Mar 24, 13:43 PDT

Intermittent Platform Degradation

Resolved - During the incident, users experienced intermittent errors on login. Our engineering team has restored normal functionality, this incident has been resolved.
Mar 24, 12:50 PDT

Monitoring - Our engineering team has implemented a solution to remediate the intermittent errors on login and within the application. We are monitoring the situation to ensure a complete resolution.

Additional updates will be provided as new information becomes available.
Mar 24, 11:30 PDT

Investigating - Our engineering team is investigating an issue beginning at 10:32 PST where users may be experiencing intermittent errors on login and within the application.

Additional updates will be provided as new information becomes available.
Mar 24, 10:44 PDT

Mar 23, 2023

Platform Service Degradation - delay in pdf generation

Resolved - During the incident, users experienced platform service degradation. Our engineering team has restored normal functionality, this incident has been resolved.
Mar 23, 15:39 PDT

Monitoring - Our engineering team has implemented a solution to remediate platform service issues. At this time, PDF generation has returned to normal functionality. We are monitoring the situation to ensure a complete resolution.

Additional updates will be provided as new information becomes available.
Mar 23, 14:55 PDT

Update - Emails are no longer delayed and have returned to normal functionality. PDFs are presently delayed and we are actively working towards a solution.

Additional updates will be provided as new information becomes available.
Mar 23, 13:20 PDT

Identified - Our engineering team has identified the cause of the delays to emails and pdfs. We are actively working towards a solution.

Additional updates will be provided as new information becomes available.
Mar 23, 10:50 PDT

Investigating - During out Monitoring period, our engineering team saw impact to our platform where customers may be experiencing intermittent timeouts. We are currently investigating this issue and additional updates will be provided as new information becomes available.
Mar 23, 10:17 PDT

Monitoring - Our engineering team has implemented a solution to remediate intermittent timeouts on the Procore platfom. We are monitoring the situation to ensure a complete resolution.

Additional updates will be provided as new information becomes available.
Mar 23, 09:35 PDT

Investigating - Our engineering team is investigating an issue where users may be experiencing intermittent timeouts across the platform, including login.

Additional updates will be provided as new information becomes available.
Mar 23, 09:12 PDT

Mar 22, 2023

Intermittent Login errors

Resolved - Engineering teams have completed their monitoring efforts and the application has continued to function as expected. This incident has been resolved.
Mar 22, 14:51 PDT

Monitoring - Our engineering team has implemented a solution to remediate errors when accessing webpages on the application, and delays in a subset of reports. Our team will monitor the situation for the next 12 hours to ensure resolution.
Mar 21, 15:15 PDT

Identified - Our engineering team has identified impact to a subset of users during our monitoring period. Users may be experiencing errors when accessing webpages on the application, and delays in a subset of reports. We have identified a solution, and actively working to implement the fix.

Additional updates will be provided as new information becomes available.
Mar 21, 11:44 PDT

Update - Application functionality continues working as expected at this time. Our engineers remain monitoring the situation to ensure a complete resolution.

Additional updates will be provided as new information becomes available.
Mar 21, 08:36 PDT

Monitoring - Engineers identified an issue that cause brief impact to the Procore Application for a total duration of 6 minutes. Login and other system functionality was impacted. Application functionality is working as expected at this time, teams remain engaged in monitoring the application.

Additional updates will be provided as more information becomes available.
Mar 21, 06:31 PDT

Delay in Inbound Email Delivery

Resolved - During the incident, users experienced delays in Inbound Email delivery. Our engineering team has restored normal functionality, this incident has been resolved.
Mar 22, 14:01 PDT

Monitoring - Our engineering team has implemented a solution to remediate delays in Inbound Email Delivery. We are monitoring the situation to ensure a complete resolution.

Additional updates will be provided as new information becomes available.
Mar 22, 13:09 PDT

Identified - Our engineering team has identified the cause of Inbound Email delays. We are actively working towards a solution.

Additional updates will be provided as new information becomes available.
Mar 22, 10:57 PDT

Investigating - Our engineering team is investigating an issue where users may be experiencing a delay in Inbound Email Delivery.

Additional updates will be provided as new information becomes available.
Mar 22, 10:53 PDT

Mar 21, 2023

Partial Outage of Project Level Models Tool

Resolved - During the incident, users experienced users inability to view object tree and properties in Procore Model Web Viewer. Our engineering team has restored normal functionality, this incident has been resolved.
Mar 21, 09:07 PDT

Monitoring - Our engineering team has implemented a solution to remediate users inability to view object tree and properties in Procore Model Web Viewer. We are monitoring the situation to ensure a complete resolution.

Additional updates will be provided as new information becomes available.
Mar 20, 11:27 PDT

Identified - Our engineering team has identified the cause of users inability to view object tree and properties in Procore Model Web Viewer. We are actively working towards a solution.

Additional updates will be provided as new information becomes available.
Mar 20, 11:18 PDT

Investigating - Our engineering team is investigating an issue where a sub-set of users may be experiencing the inability to view object tree and properties in Procore Model Web Viewer

Additional updates will be provided as new information becomes available.
Mar 20, 10:12 PDT

Mar 20, 2023

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

Blank pages seen when navigating to the budget page

Resolved - During the incident, users experienced blank pages when navigating to the budget page. Our engineering team has restored normal functionality, this incident has been resolved.
Mar 17, 16:40 PDT

Identified - Our engineering team has identified the cause of users experiencing blank pages when navigating to the budget page. We are actively working towards a solution.

Additional updates will be provided as new information becomes available.
Mar 17, 13:27 PDT

Investigating - Our engineering team is investigating an issue where users may be experiencing blank pages when navigating to the budget page

Additional updates will be provided as new information becomes available.
Mar 17, 13:24 PDT