Resolved -
During the incident, users experienced errors in the Conversations tool. Our engineering team has confirmed that our third-party vendor has restored normal functionality, this incident has been resolved.
Aug 26, 23:29 PDT
Monitoring -
Our third party vendor has implemented a solution and we have verified access to the Conversations tool has been restored. We are monitoring the situation to ensure a complete resolution.
Additional updates will be provided as new information becomes available.
Aug 26, 22:58 PDT
Identified -
Our engineering team has identified the cause of elevated errors affecting some customers when using the Conversations tool, which has been traced to an issue with a third-party vendor. Additional updates will be provided as new information becomes available.
Aug 26, 22:40 PDT
Investigating -
Our engineering team is investigating intermittent errors affecting some customers when using the Conversations tool. We are actively working towards a solution.
Additional updates will be provided as new information becomes available.
Aug 26, 22:12 PDT