System Status
Investigating - Our engineering team is investigating an issue where users may be experiencing problems downloading files via Google Chrome

Additional updates will be provided as new information becomes available.

Mar 30, 2023 - 17:01 PDT
Monitoring - Our engineering team has implemented a solution to remediate the issues with My Time on Android. We are monitoring the situation to ensure a complete resolution.

Additional updates will be provided as new information becomes available.

Mar 30, 2023 - 15:51 PDT
Identified - Our engineering team has identified the issue with My Time on Android. We are actively working towards a solution.

Additional updates will be provided as new information becomes available.

Mar 29, 2023 - 16:26 PDT
Investigating - Our engineering team is investigating an issue where the My Time tool may be inaccurate for some users on the Android application.

Additional updates will be provided as new information becomes available.

Mar 29, 2023 - 13:35 PDT
Investigating - Our engineering team is investigating an issue where users may be unable to use the Workforce Planning tool after logging in via login.procore.com. Utilizing login.laborchart.com to log in may circumvent this issue.

Additional updates will be provided as new information becomes available.

Mar 30, 2023 - 13:42 PDT
Monitoring - Procore is aware of the recently disclosed vulnerabilities affecting OpenSSL versions 3.0.0 to 3.0.6. Further details are available within OpenSSL's advisory for CVE-2022-3786 and CVE-2022-3602.

Procore has seen no indication that these vulnerabilities have impacted the Procore platform's security. Procore is monitoring this issue, and will patch any identified vulnerable instances of OpenSSL.

We'll post updates here as additional information becomes available.

Nov 01, 2022 - 12:36 PDT
Global Services Degraded Performance
Emails - Inbound Operational
Emails - Outbound Operational
File Uploads Operational
File Downloads Degraded Performance
Image Processing ? Operational
Login Operational
PDF Generation Operational
Procore Analytics ? Operational
Procore Connect Operational
Search Operational
Web Interface Operational
Company Level Tools Operational
Admin Operational
Bid Board Operational
Cost Catalog Operational
Custom Fields and Fieldsets Operational
Custom Reports Operational
Custom Tools Operational
Dashboards Operational
Directory Operational
Documents Operational
Equipment Operational
Financials Operational
Inspections Operational
Permissions Operational
Planroom Operational
Portfolio Operational
Prequalifications Operational
Project Management Operational
Programs Operational
Quality and Safety Operational
Reports Operational
Schedule Operational
Workflows Operational
Project Level Tools Operational
Action Plans Operational
Admin Operational
Assemble Operational
Bidding Operational
Budgeting Operational
Change Events Operational
Change Orders Operational
Commitments Operational
Coordination Issues Operational
Correspondence Operational
Crews Operational
Custom Reports Operational
Custom Tools Operational
Daily Log Operational
Direct Costs Operational
Directory Operational
Documents Operational
Drawings Operational
Emails Tool Operational
Equipment Operational
Estimating Operational
Extracts Operational
Forms Operational
Home Operational
Incidents Operational
Inspections Operational
Instructions Operational
Invoicing Operational
Meetings Operational
Models Operational
Observations Operational
Photos Operational
Prime Contract Operational
Punch List Operational
Reports Operational
Requisitions Operational
RFIs Operational
Schedule Operational
Specifications Operational
Submittals Operational
Tasks Operational
Templates Operational
Transmittals Operational
Procore Owners Platform Operational
Bid Room Operational
Capital Planning Operational
Contract Room Operational
Dashboard Operational
Login Operational
Project Page Operational
Reporting Operational
Workforce Management Degraded Performance
Company Level Timecards Operational
Company Level Timesheets Operational
Project Level Timesheets Operational
T&M Tickets Operational
Workforce Planning Application Degraded Performance
Workforce Planning Integrations Operational
Workforce Planning Notifications Operational
Mobile Platforms Operational
Android Procore Application Operational
iOS Procore Application Operational
Push Notifications Operational
Windows Platform Operational
Procore Drive Operational
Procore Extracts Operational
Procore Imports Operational
Virtual Design and Construction (VDC) Plugin Operational
Sandbox Environments Operational
Developer Sandbox ? Operational
Monthly Sandbox ? Operational
API Operational
API Gateway Operational
Webhooks Operational
Company ERP Integrations Operational
Acumatica Operational
CMiC Operational
MRI Operational
MYOB Advanced Operational
NetSuite Operational
QuickBooks Desktop Operational
QuickBooks Online Operational
Sage 100 Contractor Operational
Sage 300 Operational
Sage Intacct Operational
Viewpoint Spectrum Operational
Viewpoint Vista Operational
Xero Operational
Yardi Operational
Supporting Platforms Operational
Customer Support Cobrowse Operational
estimating.procore.com Operational
procore.com ? Operational
procore.org Operational
Procore Community ? Operational
Procore Developers Operational
Procore Feedback ? Operational
Procore Learn ? Operational
Procore Marketplace ? Operational
Support Center ? Operational
Procore Construction Network Operational
Search Operational
Web Interface Operational
Integrations Operational
Office 365 Integration Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Procore Maintenance Apr 8, 2023 17:00-19:00 PDT
Procore will be performing scheduled maintenance on Saturday, April 8 between 7:00pm CST and 9:00pm CST. During this maintenance window, users will experience interruptions in service. Thanks for your understanding as we work to improve the Procore platform.
Posted on Mar 29, 2023 - 09:00 PDT
Past Incidents
Mar 31, 2023

No incidents reported today.

Mar 30, 2023

Unresolved incidents: Problems downloading files via Google Chrome, Workforce Planning tool issues, My Time issues on Android application.

Mar 29, 2023
Resolved - During the incident, users experienced error pages on the Company Directory tool. Our engineering team has restored normal functionality, this incident has been resolved.
Mar 29, 17:43 PDT
Monitoring - Our engineering team has implemented a solution to remediate the errors seen on the Company Directory tool. We are monitoring the situation to ensure a complete resolution.

Additional updates will be provided as new information becomes available.

Mar 29, 17:33 PDT
Identified - Our engineering team has identified the cause of the intermittent error pages in the Company Directory. We are continuing to work towards a solution.

Additional updates will be provided as new information becomes available.

Mar 29, 17:03 PDT
Update - Our engineering team is continuing to investigate an issue where users may see errors in the Company Directory tool.

Thank you for your patience, additional updates will be provided as new information becomes available.

Mar 29, 16:40 PDT
Investigating - Our engineering team is investigating an issue where users may see errors in the Company Directory tool.

Additional updates will be provided as new information becomes available.

Mar 29, 14:40 PDT
Mar 28, 2023
Resolved - During the incident, users experienced PDF Exports including a single item causing errors and not exporting. Our engineering team has restored normal functionality, this incident has been resolved.
Mar 28, 16:48 PDT
Update - Our engineering team has implemented a solution to remediate the impact on all affected tools causing errors with pdf exports. We are monitoring the situation to ensure a complete resolution.

Additional updates will be provided as new information becomes available.

Mar 17, 08:22 PDT
Update - We are continuing to monitor for any further issues.
Mar 15, 13:18 PDT
Monitoring - Our engineering team has implemented a solution to remediate the impact on all affected tools causing errors with pdf exports. We are monitoring the situation to ensure a complete resolution.

Additional updates will be provided as new information becomes available.

Mar 15, 00:54 PDT
Update - Our engineering team has identified the cause of PDF Exports including a single item causing errors and not exporting, during the investigation we have found there is impact to other tools including notifications and custom tooling.

We are actively working towards a solution at this time.

Additional updates will be provided as new information becomes available.

Mar 14, 07:13 PDT
Update - We are continuing to work on a fix for this issue.
Mar 13, 12:11 PDT
Update - We are continuing to work on a fix for this issue.
Mar 13, 11:50 PDT
Identified - Our engineering team has identified the cause of PDF Exports including a single item causing errors and not exporting. We are actively working towards a solution.

Additional updates will be provided as new information becomes available.

Mar 13, 11:49 PDT
Resolved - During the incident, users experienced access issues with Workforce Planning. Our engineering team has restored normal functionality, this incident has been resolved.
Mar 28, 11:38 PDT
Identified - Our engineering team has identified the cause of intermittent access issue with Workforce Planning Tool. We are actively working towards a solution.

Additional updates will be provided as new information becomes available.

Mar 27, 11:43 PDT
Mar 27, 2023
Mar 26, 2023
Completed - The scheduled maintenance has been completed.
Mar 26, 04:00 PDT
Update - During this scheduled maintenance, customers may still receive generated emails from the Procore site without PDF attachments.
Mar 26, 02:03 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 01:00 PDT
Scheduled - Our vendor for PDF Generation will be performing scheduled maintenance on Sunday, 03/26/2023 between 1am and 4am Pacific. During this maintenance window, users may experience one or more interruptions in service. Thanks for your understanding as we improve the Procore platform.
Mar 22, 08:28 PDT
Mar 25, 2023

No incidents reported.

Mar 24, 2023
Resolved - During the incident, users experienced inability to search for new data. Our engineering team has restored normal functionality, this incident has been resolved.
Mar 24, 14:24 PDT
Monitoring - Our engineering team has implemented a solution to remediate inability to search for new data uploads. We are monitoring the situation to ensure a complete resolution.

Additional updates will be provided as new information becomes available.

Mar 24, 14:02 PDT
Investigating - Our engineering team is investigating an issue where users may be experiencing the inability to search for new data uploads to Procore.

Additional updates will be provided as new information becomes available.

Mar 24, 13:43 PDT
Resolved - During the incident, users experienced intermittent errors on login. Our engineering team has restored normal functionality, this incident has been resolved.
Mar 24, 12:50 PDT
Monitoring - Our engineering team has implemented a solution to remediate the intermittent errors on login and within the application. We are monitoring the situation to ensure a complete resolution.

Additional updates will be provided as new information becomes available.

Mar 24, 11:30 PDT
Investigating - Our engineering team is investigating an issue beginning at 10:32 PST where users may be experiencing intermittent errors on login and within the application.

Additional updates will be provided as new information becomes available.

Mar 24, 10:44 PDT
Mar 23, 2023
Resolved - During the incident, users experienced platform service degradation. Our engineering team has restored normal functionality, this incident has been resolved.
Mar 23, 15:39 PDT
Monitoring - Our engineering team has implemented a solution to remediate platform service issues. At this time, PDF generation has returned to normal functionality. We are monitoring the situation to ensure a complete resolution.

Additional updates will be provided as new information becomes available.

Mar 23, 14:55 PDT
Update - Emails are no longer delayed and have returned to normal functionality. PDFs are presently delayed and we are actively working towards a solution.

Additional updates will be provided as new information becomes available.

Mar 23, 13:20 PDT
Identified - Our engineering team has identified the cause of the delays to emails and pdfs. We are actively working towards a solution.

Additional updates will be provided as new information becomes available.

Mar 23, 10:50 PDT
Investigating - During out Monitoring period, our engineering team saw impact to our platform where customers may be experiencing intermittent timeouts. We are currently investigating this issue and additional updates will be provided as new information becomes available.
Mar 23, 10:17 PDT
Monitoring - Our engineering team has implemented a solution to remediate intermittent timeouts on the Procore platfom. We are monitoring the situation to ensure a complete resolution.

Additional updates will be provided as new information becomes available.

Mar 23, 09:35 PDT
Investigating - Our engineering team is investigating an issue where users may be experiencing intermittent timeouts across the platform, including login.

Additional updates will be provided as new information becomes available.

Mar 23, 09:12 PDT
Mar 22, 2023
Resolved - Engineering teams have completed their monitoring efforts and the application has continued to function as expected. This incident has been resolved.
Mar 22, 14:51 PDT
Monitoring - Our engineering team has implemented a solution to remediate errors when accessing webpages on the application, and delays in a subset of reports. Our team will monitor the situation for the next 12 hours to ensure resolution.
Mar 21, 15:15 PDT
Identified - Our engineering team has identified impact to a subset of users during our monitoring period. Users may be experiencing errors when accessing webpages on the application, and delays in a subset of reports. We have identified a solution, and actively working to implement the fix.

Additional updates will be provided as new information becomes available.

Mar 21, 11:44 PDT
Update - Application functionality continues working as expected at this time. Our engineers remain monitoring the situation to ensure a complete resolution.

Additional updates will be provided as new information becomes available.

Mar 21, 08:36 PDT
Monitoring - Engineers identified an issue that cause brief impact to the Procore Application for a total duration of 6 minutes. Login and other system functionality was impacted. Application functionality is working as expected at this time, teams remain engaged in monitoring the application.

Additional updates will be provided as more information becomes available.

Mar 21, 06:31 PDT
Resolved - During the incident, users experienced delays in Inbound Email delivery. Our engineering team has restored normal functionality, this incident has been resolved.
Mar 22, 14:01 PDT
Monitoring - Our engineering team has implemented a solution to remediate delays in Inbound Email Delivery. We are monitoring the situation to ensure a complete resolution.

Additional updates will be provided as new information becomes available.

Mar 22, 13:09 PDT
Identified - Our engineering team has identified the cause of Inbound Email delays. We are actively working towards a solution.

Additional updates will be provided as new information becomes available.

Mar 22, 10:57 PDT
Investigating - Our engineering team is investigating an issue where users may be experiencing a delay in Inbound Email Delivery.

Additional updates will be provided as new information becomes available.

Mar 22, 10:53 PDT
Mar 21, 2023
Resolved - During the incident, users experienced users inability to view object tree and properties in Procore Model Web Viewer. Our engineering team has restored normal functionality, this incident has been resolved.
Mar 21, 09:07 PDT
Monitoring - Our engineering team has implemented a solution to remediate users inability to view object tree and properties in Procore Model Web Viewer. We are monitoring the situation to ensure a complete resolution.

Additional updates will be provided as new information becomes available.

Mar 20, 11:27 PDT
Identified - Our engineering team has identified the cause of users inability to view object tree and properties in Procore Model Web Viewer. We are actively working towards a solution.

Additional updates will be provided as new information becomes available.

Mar 20, 11:18 PDT
Investigating - Our engineering team is investigating an issue where a sub-set of users may be experiencing the inability to view object tree and properties in Procore Model Web Viewer

Additional updates will be provided as new information becomes available.

Mar 20, 10:12 PDT
Mar 20, 2023
Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023
Resolved - During the incident, users experienced blank pages when navigating to the budget page. Our engineering team has restored normal functionality, this incident has been resolved.
Mar 17, 16:40 PDT
Identified - Our engineering team has identified the cause of users experiencing blank pages when navigating to the budget page. We are actively working towards a solution.

Additional updates will be provided as new information becomes available.

Mar 17, 13:27 PDT
Investigating - Our engineering team is investigating an issue where users may be experiencing blank pages when navigating to the budget page

Additional updates will be provided as new information becomes available.

Mar 17, 13:24 PDT