Procore Technologies Status

System Status

All Systems Operational

About This Site

Procore Privacy Policy

Global Services Operational

Emails - Inbound Operational

Emails - Outbound Operational

File Uploads Operational

File Downloads Operational

Image Processing Operational

PDF Generation Operational

Search Operational

Web Interface Operational

Procore Analytics Operational

Procore Connect Operational

Company Level Tools Operational

Admin Operational

Custom Reports Operational

Custom Tools Operational

Directory Operational

Documents Operational

Equipment Operational

Financials Operational

Inspections Operational

Permissions Operational

Planroom Operational

Portfolio Operational

Project Management Operational

Prequalifications Operational

Programs Operational

Quality and Safety Operational

Reports Operational

Schedule Operational

Timecard Operational

Timesheets Operational

Workflows Operational

Dashboards Operational

Project Level Tools Operational

Assemble Operational

Equipment Operational

Admin Operational

Bidding Operational

Budgeting Operational

Change Events Operational

Change Orders Operational

Commitments Operational

Coordination Issues Operational

Crews Operational

Custom Reports Operational

Custom Tools Operational

Daily Log Operational

Direct Costs Operational

Directory Operational

Documents Operational

Drawings Operational

Emails Tool Operational

Extracts Operational

Forms Operational

Home Operational

Incidents Operational

Inspections Operational

Instructions Operational

Invoicing Operational

Meetings Operational

Models Operational

Observations Operational

Photos Operational

Prime Contract Operational

Punch List Operational

Reports Operational

Requisitions Operational

RFIs Operational

Schedule Operational

Specifications Operational

Submittals Operational

Tasks Operational

Templates Operational

Timesheets Operational

Transmittals Operational

Reports Operational

Correspondence Operational

Procore Owners Platform Operational

Dashboard Operational

Reporting Operational

Capital Planning Operational

Project Page Operational

Bid Room Operational

Contract Room Operational

Mobile Platforms Operational

Android Procore Application Operational

iOS Procore Application Operational

Push Notifications Operational

Windows Platform Operational

Procore Sync Operational

Procore Drive Operational

Procore Imports Operational

Procore Extracts Operational

Office 365 Integration Operational

Virtual Design and Construction (VDC) Plugin Operational

Sandbox Environments Operational

Developer Sandbox Operational

Monthly Sandbox Operational

API Operational

API Gateway Operational

Webhooks Operational

Company ERP Integrations Operational

QuickBooks Operational

Sage 100 Contractor Operational

Sage 300 Operational

Viewpoint Spectrum Operational

Viewpoint Vista Operational

Supporting Platforms Operational

Support Center Operational

Procore Community Operational

Procore Marketplace Operational

Procore Learn Operational

Procore Feedback Operational

procore.org Operational

Procore Developers Operational

procore.com Operational

Procore Construction Network Operational

Web Interface Operational

Search Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Response Time

Fetching

Past Incidents

Dec 2, 2021

Inbound Email Errors

Resolved - During the incident a subset of users experienced a delay in some inbound emails. Our team has restored normal functionality and is confident there will be no recurrences. This incident has been resolved.

Impact Duration: 120 Minutes (4:08pm - 6:08pm PST)
Dec 2, 18:16 PST

Monitoring - The issues causing a delay in some inbound emails have been fixed and are no longer impacting customers. We are monitoring for any other issues and will provide an update as soon as we have further information.
Dec 2, 17:38 PST

Investigating - We are investigating an issue that is causing some inbound emails to fail. We will provide an update as soon as one is available.
Dec 2, 17:24 PST

Errors Downloading Drawings on Mobile Apps

Resolved - Normal functionality has been fully restored to drawing downloads from our mobile platforms. This incident has been resolved.
Dec 2, 08:41 PST

Monitoring - The issues causing errors when downloading drawings in the iOS and Android apps have been fixed and are no longer impacting customers. We are monitoring for any other issues and will provide an update as soon as we have further information.
Nov 23, 16:14 PST

Identified - Our engineering team has identified the cause of the drawing download issue as only affecting UK users and is working towards their solution. We will continue to post additional updates as they become available.
Nov 22, 13:09 PST

Investigating - Our engineering team is investigating an issue causing errors when downloading drawings in the iOS and Android apps. We will post additional updates as they become available.
Nov 22, 11:23 PST

Service Outage within Incident & Meetings Tool

Resolved - We have restored normal PDF Functionality to our Incidents and Meetings tools. This incident has been resolved.
Dec 2, 05:47 PST

Identified - We have identified the cause of an issue in our Incidents and Meetings tools that occurs when PDF Template Configurations are created. We will provide an update as soon as one is available.
Nov 29, 13:36 PST

Dec 1, 2021

No incidents reported.

Nov 30, 2021

Project Creation Template Tool Outage

Resolved - During the incident, error 500s appeared when using a template during project creation. Our team has restored normal functionality and is confident there will be no recurrences. This incident has been resolved.

Impact Duration: 44 Minutes (10:22am - 11:06am PST)
Nov 30, 11:38 PST

Monitoring - The issues causing error 500s to appear in our Project Template tool have been fixed and are no longer impacting customers. We are monitoring for any other issues and will provide an update as soon as we have further information.
Nov 30, 11:10 PST

Investigating - We are investigating an issue that is causing error 500s to appear in our Project Template tool. We will provide an update as soon as one is available.
Nov 30, 10:44 PST

Nov 29, 2021

Inactive Members in Crews Appearing as Active

Resolved - During the incident the active status of Crew members was not accurately reflected within our iOS and Android app. A fix for Android is now available within the Google Play Store while iOS requires clearing the cache for a project for accurate Crew information. Our team has restored normal functionality and is confident there will be no recurrences. This incident has been resolved.

Impact Duration: 18,947 Minutes (11/16 10:58am - 11/29 2:45pm PST)
Nov 29, 15:28 PST

Monitoring - The issues causing Crews to appear as inactive have been fixed within iOS and may require clearing the cache for accurate Crew information. We are monitoring for any other issues and will provide and update as soon as we have further information. Due to the holiday, the fix for Android will release on Monday.
Nov 24, 11:53 PST

Update - The issue causing active users in Crews to appear as inactive has been corrected for iOS devices. Clearing the cache for a project will result in accurate Crew information. We are continuing to investigate this issue for Android.

Note: Clearing cache will also remove cached drawings and other data which will require a re-sync to your device.
Nov 18, 10:13 PST

Investigating - We are investigating an issue that is causing inactive users in Crews to appear as active within our Android mobile application. We will provide an update as soon as one is available.
Nov 16, 14:31 PST

Resolved - During the incident a subset of users were unable to login to the Procore app and instead were continually directed to the login page. Our team has restored normal functionality and is confident there will be no recurrences. This incident has been resolved.

• Impact Duration: 139 Minutes (10:56am - 01:15pm PST)
Nov 29, 14:19 PST

Investigating - Our engineering team has identified an issue causing login failures for a subset of users. Those that have been affected are continuously directed to the login page. We will post additional updates as they become available.
Nov 29, 12:14 PST

Delays in Outbound Emails

Resolved - There are no longer any delays being observed in outbound emails and PDF generation. This incident has been resolved.
Nov 29, 08:35 PST

Monitoring - The issues surrounding PDF generation and email delays have subsided. We are monitoring the situation to ensure a complete resolution.
Nov 18, 15:07 PST

Investigating - Our engineers have detected intermittent failures occurring in our PDF generation and are investigating the cause. We thank you for your patience and will continue to post updates as they become available.
Nov 18, 10:49 PST

Monitoring - Our engineers have implemented their solution and emails are being delivered in the expected times. We are monitoring the situation to ensure a complete resolution.
Nov 17, 18:05 PST

Update - We are continuing to investigate the delays in outbound emails from Procore. Our investigation has also concluded that this same issue is causing 500 errors for some PDF generation. We will continue to post additional updates as they become available.
Nov 17, 15:37 PST

Investigating - Our engineering team is investigating an issue causing delays in our outbound emails. We will post additional updates as they become available.
Nov 17, 14:00 PST

Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021

Mobile App - Timesheets Tool Outage

Resolved - The issues causing errors in our mobile Timesheets tool have been resolved and are no longer impacting customers. Thank you for your patience and we apologize for the interruption.
Nov 24, 10:05 PST

Investigating - We are investigating an issue that is causing two settings, Rounding & "Can users be tracked on all projects", to be unavailable in our mobile Timesheets tool. We will provide an update as soon as one is available.
Nov 23, 15:07 PST

Nov 23, 2021

Nov 22, 2021

Commitments Tool Outage

Resolved - The issues causing 500 errors for ERP integrated projects in our Commitments tool have been resolved and are no longer impacting customers. Thank you for your patience and we apologize for today’s interruption.
Nov 22, 14:34 PST

Monitoring - The issues causing 500 errors for ERP integrated projects in our Commitments tool have been fixed and are no longer impacting customers. We are monitoring for any other issues and will provide and update as soon as we have further information.
Nov 22, 13:48 PST

Identified - We have identified the cause of the 500 errors for ERP integrated projects in our Commitments tool, our Engineers are working on a solution. We will provide an update as soon as one is available.
Nov 22, 12:59 PST

Investigating - We are investigating an issue that is causing 500 errors for ERP integrated projects in our Commitments tool. We will provide an update as soon as one is available.
Nov 22, 11:27 PST

Tools Missing from Toolbox for Some Users

Resolved - The issue preventing some tools from being listed as available is no longer occurring. This incident has been resolved.
Nov 22, 08:58 PST

Monitoring - Our engineering team has implemented and has contained the issue. We are monitoring the situation to ensure a complete resolution. We will continue to post updates as they become available.
Nov 17, 12:41 PST

Identified - Our engineering team has identified the cause of the issue preventing some tools from appearing as available and is currently deploying their solution. We will post additional updates as they become available.
Nov 17, 10:50 PST

Nov 21, 2021

No incidents reported.

Nov 20, 2021

No incidents reported.

Nov 19, 2021

No incidents reported.

Nov 18, 2021

Delayed Webhooks for a Subset of Customers

Resolved - The issues causing Webhook delays and issues with ERP have been resolved and are no longer impacting customers. Impact time ranged from 11/17 at 12PM PST to 8PM PST. Thank you for your patience and we apologize for today’s interruption.
Nov 18, 08:52 PST

Monitoring - The issues causing Webhook delays and issues with ERP have been fixed and are no longer impacting customers. We are monitoring for any other issues and will provide and update as soon as we have further information.
Nov 17, 20:44 PST

Update - We are continuing to investigate issues with Webhook delays, which may also affect actions pertaining to ERP. We will provide an update as soon as one is available.
Nov 17, 17:07 PST

Investigating - We are investigating an issue that is causing delays in webhooks for a subset of our customers. We will provide an update as soon as one is available.
Nov 17, 16:30 PST