Procore Technologies Status

System Status

All Systems Operational

About This Site

Procore Privacy Policy

Global Services Operational

Emails - Inbound Operational

Emails - Outbound Operational

File Uploads Operational

File Downloads Operational

Image Processing Operational

PDF Generation Operational

Search Operational

Web Interface Operational

Procore Analytics Operational

Procore Connect Operational

Company Level Tools Operational

Admin Operational

Custom Reports Operational

Custom Tools Operational

Directory Operational

Documents Operational

Equipment Operational

Financials Operational

Inspections Operational

Permissions Operational

Planroom Operational

Portfolio Operational

Project Management Operational

Prequalifications Operational

Programs Operational

Quality and Safety Operational

Reports Operational

Schedule Operational

Timecard Operational

Timesheets Operational

Workflows Operational

Project Level Tools Operational

Assemble Operational

Equipment Operational

Admin Operational

Bidding Operational

Budgeting Operational

Change Events Operational

Change Orders Operational

Commitments Operational

Coordination Issues Operational

Crews Operational

Custom Reports Operational

Custom Tools Operational

Daily Log Operational

Direct Costs Operational

Directory Operational

Documents Operational

Drawings Operational

Emails Tool Operational

Extracts Operational

Forms Operational

Home Operational

Incidents Operational

Inspections Operational

Instructions Operational

Invoicing Operational

Meetings Operational

Models Operational

Observations Operational

Photos Operational

Prime Contract Operational

Punch List Operational

Reports Operational

Requisitions Operational

RFIs Operational

Schedule Operational

Specifications Operational

Submittals Operational

Tasks Operational

Templates Operational

Timesheets Operational

Transmittals Operational

Reports Operational

Procore Owners Platform Operational

Dashboard Operational

Reporting Operational

Capital Planning Operational

Project Page Operational

Bid Room Operational

Contract Room Operational

Mobile Platforms Operational

Android Procore Application Operational

iOS Procore Application Operational

Push Notifications Operational

Windows Platform Operational

Procore Sync Operational

Procore Application for Windows Operational

Procore Drive Operational

Procore Imports Operational

Procore Extracts Operational

Office 365 Integration Operational

Virtual Design and Construction (VDC) Plugin Operational

Sandbox Environments Operational

Developer Sandbox Operational

Monthly Sandbox Operational

API Operational

API Gateway Operational

Webhooks Operational

Company ERP Integrations Operational

QuickBooks Operational

Sage 100 Contractor Operational

Sage 300 Operational

Viewpoint Spectrum Operational

Viewpoint Vista Operational

Supporting Platforms Operational

Support Center Operational

Procore Community Operational

Procore Marketplace Operational

Procore Learn Operational

Procore Feedback Operational

procore.org Operational

Procore Developers Operational

procore.com Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Scheduled Maintenance Dec 5, 18:00-20:00 PST

Procore will be performing scheduled maintenance on Saturday, 12/5/20 between 6:00 PM and 8:00 PM Pacific. During this maintenance window, users may experience one or more interruptions in service. Thanks for your understanding as we work to improve the Procore platform.
Posted on Nov 20, 10:16 PST

System Metrics Month Week Day

Response Time

Fetching

Past Incidents

Dec 3, 2020

No incidents reported today.

Dec 2, 2020

Budget Snapshots on app.procore.com

Resolved - Our Engineering Team has restored normal functionality to Budget Snapshots and this issue is now resolved.
Dec 2, 17:31 PST

Identified - Our Engineering team has identified the issue with Budget Snapshots and is working to restore normal functionality.
Dec 2, 14:14 PST

Investigating - Our Engineering team is investigating an issue preventing customers from taking Budget Snapshots on app.procore.com
Dec 2, 13:53 PST

Inability to Create Budget Custom Reports

Resolved - This incident has been resolved.
Dec 2, 13:34 PST

Monitoring - Our Engineering team has implemented their solution and is monitoring the results to ensure a complete resolution.
Dec 2, 13:24 PST

Identified - We have identified the cause of the issue, and are working towards a solution.
Dec 2, 08:07 PST

Investigating - We are investigating an issue preventing the creation of Budget Custom Reports. Further updates will be added as they are available.
Dec 2, 08:03 PST

Images not loading in Procore

Resolved - Our engineering team has confirmed the normal functionality of viewing and downloads of images and PDFs across Procore. This incident has been resolved.

For those users who have been affected on our mobile platforms, clearing the app's cache will be necessary to restore full functionality. Instructions on doing this can be found here: https://support.procore.com/faq/how-do-i-manage-the-storage-the-procore-mobile-app-is-using-on-my-device
Dec 2, 12:31 PST

Monitoring - Normal viewing and download functionality has been restored to images and PDFs across Procore. We are monitoring to ensure this incident is resolved.
Dec 2, 11:13 PST

Identified - Our Engineering team has identified the issue preventing customers from viewing or downloading images and PDFs, and is working to restore normal functionality.
Dec 2, 09:44 PST

Update - We have confirmed that this is also affecting PDFs. At this time, customers are unable to view or download images and PDFs across several tools in Procore.
Dec 2, 09:33 PST

Investigating - Our Engineering team is investigating an issue preventing images from loading across all tools in Procore. We will provide updates as they are available.
Dec 2, 09:22 PST

Dec 1, 2020

Scheduled Maintenance for feedback.procore.com

Completed - The scheduled maintenance has been completed.
Dec 1, 17:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 16:00 PST

Scheduled - Procore will be performing scheduled maintenance on our feedback website on Tuesday, 12/01/2020 between 4:00 and 5:00pm Pacific. During this maintenance window, users may experience one or more interruptions in service on feedback.procore.com. Thanks for your understanding as we work to improve the Procore platform.
Dec 1, 12:36 PST

Slow Load Times and Error Pages

Resolved - Our Engineering Team has mitigated delays and load issues. This issue is now resolved.
Dec 1, 13:08 PST

Monitoring - We have restored normal load times and are monitoring the situation to ensure a full resolution.
Dec 1, 08:47 PST

Identified - We have identified the cause of the delays, and are working towards a resolution.
Dec 1, 08:41 PST

Investigating - We are investigating an issue causing delays and possible errors loading pages in Procore. Further updates will be posted as they become available.
Dec 1, 08:24 PST

Unplanned ERP Maintenance

Resolved - Our Engineering Team has completed the maintenance and ERP functionality has been restored.
Dec 1, 13:01 PST

Identified - Our Engineering Team has implemented unplanned maintenance that may affect customers' ability to use ERP functionality within Procore. Updates will be posted as they become available.
Dec 1, 09:14 PST

Nov 30, 2020

Issues with Creating and Editing RFIs

Resolved - Our Engineering Team has restored normal functionality to RFIs and this issue is now resolved.
Nov 30, 10:52 PST

Monitoring - Our Engineering Team has restored normal functionality to RFIs and is now monitoring to ensure this issue is fully resolved.
Nov 30, 10:01 PST

Identified - Our Engineering Team has identified the cause of this issue and is working toward a resolution. Updates will be posted as they become available.
Nov 30, 09:31 PST

Investigating - Our Engineering Team is currently investigating issues with creating and editing RFIs. Updates will be posted as they become available.
Nov 30, 09:09 PST

Delays in Image Processing

Resolved - Our Engineering team has restored normal processing time to all jobs using Image Processing. This incident has been resolved.
Nov 30, 08:19 PST

Monitoring - Our Engineering team has restored normal functionality to our image processing and is monitoring the situation to ensure a complete resolution.
Nov 24, 18:28 PST

Update - Our Engineering Team is continuing to investigate issues with Image Processing. Updates will be posted as they become available.
Nov 24, 16:43 PST

Investigating - Our engineers are investigating an issue causing delays with the visibility of recently uploaded PDF, drawing and spec uploads, and potentially other systems utilizing our image processing. Further updates will be posted as they are available.
Nov 24, 06:09 PST

Nov 29, 2020

No incidents reported.

Nov 28, 2020

No incidents reported.

Nov 27, 2020

No incidents reported.

Nov 26, 2020

Issue with Office 365 Integration

Resolved - Our Engineering team has restored normal functionality to the Office 365 Integration and Outlook Connector. This incident has been resolved.
Nov 26, 15:43 PST

Identified - Our Engineering team has identified an issue with the Office 365 integration. This is causing error messages when opening or editing Office 365 documents, as well as affecting the Outlook connector. Further updates will be provided as they are available.
Nov 26, 14:39 PST

Nov 25, 2020

Downloading Files in Google Chrome

Resolved - The issue with downloading files in Google Chrome has been mitigated. This incident has been resolved.
Nov 25, 22:14 PST

Identified - Our Engineering team has identified the issue with downloading files via Google Chrome. While we work to restore normal functionality, customers can download files using alternative browsers such as Safari and Firefox.
Nov 25, 09:19 PST

Investigating - Our Engineering Team is currently investigating issues with downloading files in Google Chrome. Updates will be posted as they become available.
Nov 25, 07:28 PST

Nov 24, 2020

Nov 23, 2020

Delays in Image Processing

Resolved - Our Engineering team has restored normal processing time to all jobs using image processing. This incident has been resolved.
Nov 23, 15:19 PST

Investigating - Our engineers are looking into delays in file preview generation, and potentially other processes utilizing our image processing. Further updates will be provided as they are available.
Nov 23, 10:45 PST

Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020

No incidents reported.

Nov 19, 2020

Delays in Image Processing

Resolved - Our Engineering Team has restored normal functionality to Image Processing and this issue is now resolved.
Nov 19, 16:37 PST

Update - Our engineering team is continuing to work to address delays with image processing jobs. These include but are not limited to drawing and specification uploads, and the ability to view uploaded documents within Procore Apps.
Nov 19, 06:21 PST

Update - Our Engineering team has mitigated most of the delays with image processing but customers may still experience delays when viewing or downloading large documents on app.procore.com. We are continuing to investigate and will post additional updates as they are available.
Nov 18, 11:36 PST

Investigating - Our Engineering team is investigating delays in our image processing. This includes but is not limited to Drawing and Specification uploads. Further updates will be provided as they are available.
Nov 17, 07:14 PST

Failures in PDF Downloads with Markup

Resolved - This incident has been resolved.
Nov 19, 16:36 PST

Monitoring - Our Engineering team has restored functionality to PDF downloads with markups, and is monitoring the situation to ensure a complete resolution.
Nov 19, 10:52 PST

Investigating - Our Engineering team is investigating failures around customers downloading PDF documents with markup. This includes but is not limited to Drawings and Submittals. We will provide updates as more information becomes available.
Nov 19, 10:13 PST