Investigating - Our engineering team is investigating an issue with our Spectrum ERP integration. We will post additional information as it becomes available.
Jan 28, 13:31 PST
Resolved -
During the incident a subset of users experienced delays in background jobs. Our engineering team has restored normal functionality and is confident there will be no recurrences. This incident has been resolved.
Monitoring -
Our engineering team has implemented their solution and returned processing times for background jobs to normal. We are monitoring the situation to ensure a complete resolution.
Jan 27, 13:07 PST
Investigating -
Our engineering team is investigating delays background jobs for a subset of our users. We will post additional details as they become available.
Jan 27, 08:46 PST
Resolved -
This incident has been resolved.
Jan 26, 06:56 PST
Monitoring -
Our engineering team has implemented their solution and are monitoring the situation to ensure a complete resolution.
Jan 19, 17:53 PST
Identified -
Our engineering team has identified the underlying cause of an issue surrounding failed uploads within Commitments, Tasks, Instructions, Submittals, RFI's, and Invoicing and is working towards a solution.
Jan 19, 16:38 PST
Investigating -
Our engineering team has identified the underlying cause of an issue surrounding failed uploads within Commitments, Tasks, Instructions, Submittals, RFI's, and Invoicing and is working towards a solution.
Jan 19, 16:38 PST
Resolved -
During the incident an issue caused Distribution Members to not be able to be added when creating Observations. Our engineering team has restored normal functionality and is confident there will be no recurrences. This incident has been resolved.
Resolved -
During the incident users were unable to change companies from the project drop down list. Our engineering team has restored normal functionality and is confident there will be no recurrences. This incident has been resolved.
Monitoring -
Our engineering team has implemented their solution for the issue causing the inability to change companies in the project drop down and are monitoring the situation to ensure a complete resolution.
Additional Updates will be posted as they become available.
Jan 25, 16:11 PST
Identified -
Our engineering team has identified the underlying cause of inability to change companies from a project's dropdown and is working towards a solution. Additional Updates will be posted as they become available.
Jan 25, 14:24 PST
Investigating -
Our engineering team is investigating an issue causing an inability to change companies from a project's dropdown.
Additional Updates will be posted as they become available.
Jan 25, 11:18 PST
Resolved -
During the incident Projects marked as "Test Project" would not appear within Drive, Extracts, Imports, and Sync within both our iOS/Android applications. Our engineering team has restored normal functionality and is confident there will be no recurrences. This incident has been resolved.
Identified -
Our engineering team has identified the underlying cause of the issue surrounding Projects marked as "Test Project" to not appear and is working towards a solution.
Jan 24, 10:40 PST
Investigating -
Our engineering team is investigating an issue causing Projects marked as "Test Project" to not appear within Drive, Extracts, Imports, Sync and our iOS/Android applications.
Additional Updates will be posted as they become available.
Jan 24, 10:13 PST
Resolved -
Our engineering team has confirmed that the Overdue Submittal Emails are sending as expected. This incident has been resolved.
Jan 21, 08:38 PST
Monitoring -
Our engineering team has implemented their solution for the issue preventing Overdue Submittal Emails from sending and are monitoring the situation to ensure a complete resolution.
Jan 20, 17:38 PST
Identified -
Our engineering team has identified the underlying cause of the issue preventing Overdue Submittal Emails from sending and is working towards a solution.
Jan 20, 15:11 PST
Update -
Overdue Submittal Emails are in the processing of sending out at this time. We are continuing to investigate this issue with the highest priority.
The next update will be provided as it becomes available.
Jan 20, 09:58 PST
Investigating -
Our engineering team is investigating an issue that has prevented the Overdue Submittal Emails from sending. We will post additional updates as they become available.
Jan 20, 08:24 PST
Resolved -
During the incident the was an issue causing an inability to create RFI's. Our engineering team has restored normal functionality and is confident there will be no recurrences. This incident has been resolved.
Monitoring -
Our engineering team has implemented their solution for the RFI creation issue and are monitoring the situation to ensure a complete resolution.
Jan 20, 17:03 PST
Identified -
Our engineering team has identified the underlying cause of the RFI creation issue and is working towards a solution.
Jan 20, 15:59 PST
Investigating -
Our engineering team is investigating an issue causing an inability to create RFI's.
Additional Updates will be posted as they become available.
Jan 20, 15:48 PST
Resolved -
During the incident we experienced an issue causing a 500 error to appear when attempting an inline Project Field edit in our Company Timesheets tool. Our engineering team has restored normal functionality and is confident there will be no recurrences. This incident has been resolved.
Investigating -
Our engineering team is investigating an issue causing a 500 error to appear within Company Timesheets when inline editing the Project Field.
Additional Updates will be posted as they become available.
Jan 20, 08:50 PST
Resolved -
Our engineering team has restored normal functionality and is confident there will be no recurrences. This incident has been resolved.
Jan 19, 12:31 PST
Investigating -
Our engineering team was working on a fix for this incident and has identified another underlying cause. We are continuing to work towards the solution for this issue with the highest priority.
Jan 18, 11:13 PST
Identified -
Our engineering team has identified the underlying cause of the Company Level Default Bid Invitee List Issue and is working towards a solution.
Jan 14, 11:23 PST
Investigating -
Our engineering team is investigating an issue causing the Company Level Default Bid Invitee List for a Vendor to clear out when making changes to Project Level Bidder Info. Additional Updates will be posted when available.
Jan 14, 09:48 PST
Resolved -
Our engineering team has restored normal functionality and is confident there will be no recurrences. This incident has been resolved. Impact Duration: 44 Minutes (9:48 - 12:32 PDT/PST)
Jan 19, 10:36 PST
Monitoring -
Our engineering team has implemented their solution for usability issues in Procore Construction Network and are monitoring the situation to ensure a complete resolution.
Jan 19, 10:19 PST
Investigating -
Our engineering team is investigating an issue causing usability issues in Procore Construction Network
Jan 19, 10:01 PST
Resolved -
Our engineering team has restored normal functionality and is confident there will be no recurrences. This incident has been resolved.
Jan 19, 09:25 PST
Monitoring -
A fix has been implemented, remediating errors accessing Certification Analytics, and the Learning Portal. Functionality is restored.
Jan 19, 08:52 PST
Identified -
Our engineers have identified the issue causing the error when accessing Certification Analytics and the Learning Portal and are working toward a fix.
Jan 19, 08:25 PST
Investigating -
Procore users are currently experiencing an error when attempting to access Certification Analytics in the Company Admin Tool. Users are also experiencing an error when attempting to access the Learning Portal through the '?' (help) menu in the Procore web application.
Our Engineers are aware of the issue and are investigating this issue.
Jan 19, 07:51 PST
Resolved -
During the incident the Documents Tab was inaccessible when attempting to upload an attachment via Drawings, Specifications, Submittals, & Certification Analytics. Our engineering team has restored normal functionality and is confident there will be no recurrences. This incident has been resolved.
Monitoring -
Our engineering team has implemented their solution for the missing Documents Tab and are monitoring the situation to ensure a complete resolution.
Jan 18, 13:15 PST
Identified -
Our engineering team has identified the underlying cause of the upload attachment issue and is working towards a solution.
Jan 18, 10:31 PST
Update -
Our engineering team is continuing to investigate the cause of the missing Documents Tab when attempting to attach an upload. This is currently affecting:
Resolved -
During the incident the Direct Costs Rest API would encounter a 500 error. Our engineering team has restored normal functionality and is confident there will be no recurrences. This incident has been resolved.
Monitoring -
Our engineering team has implemented their solution for the Direct Costs Rest API error and are monitoring the situation to ensure a complete resolution.
Jan 18, 13:31 PST
Investigating -
Our engineering team is investigating an issue causing Direct Costs Rest API to error. Integrators and users using the Direct Costs Tool may be impacted.
Jan 18, 11:38 PST
Resolved -
Our engineering team has restored normal functionality and is confident there will be no recurrences of Intermittent Errors Across Procore. This incident has been resolved.
Jan 18, 11:00 PST
Monitoring -
Our engineering team has implemented their solution for resolving the intermittent errors across Procore and are monitoring the situation to ensure a complete resolution.
Jan 17, 12:12 PST
Identified -
Our engineering team has identified the underlying cause of the intermittent errors across Procore and we are working to implement a solution.
Jan 17, 10:55 PST
Investigating -
Our engineering team is investigating an issue causing intermittent errors across Procore.
Jan 17, 10:27 PST
Resolved -
We have confirmed that full functionality has been restored to the Developer Sandbox. This incident has been resolved.
Jan 14, 21:30 PST
Monitoring -
Our engineering team has implemented their solution for the Developer sandbox.procore.com being unavailable and is monitoring the situation to ensure a complete resolution.
Additional Updates will be posted as they become available.
Jan 14, 18:18 PST
Investigating -
Our engineering team is investigating an issue causing our Developer sandbox.procore.com to become unavailable.
Additional Updates will be posted as they become available.
Jan 14, 15:48 PST
Resolved -
During the incident users were unable to send emails from the Incidents tool. Our engineering team has restored normal functionality and is confident there will be no recurrences. This incident has been resolved.
Jan 14, 14:25 PST
Identified -
Our engineering team has identified the underlying cause of the inability to send emails via the Incidents tool and is working towards a solution.
Jan 14, 13:10 PST
Investigating -
Our engineering team is investigating an issue causing an inability to send emails via the Incidents tool.
Jan 14, 12:39 PST