Update - For those impacted by this issue, updating the iOS Procore App to version 2021.0503 or newer may restore normal functionality to the affected functions.
May 11, 11:25 PDT
Investigating - Our engineering team is currently investigating an issue causing some iOS users to have new Comments, Attachments, and Status Changes to Inspection Items fail to save. We will post updates as they become available.
May 11, 11:13 PDT
Resolved -
Our Engineering Team has restored normal functionality to the Direct Costs tool and this issue is now resolved.
May 14, 15:50 PDT
Investigating -
Our Engineering Team is currently investigating issues with syncing Direct Costs via ERP. Updates will be posted as they become available.
May 14, 12:42 PDT
Resolved -
Our Engineering Team has restored normal functionality to the Procore web interface and this issue is now resolved.
May 11, 18:13 PDT
Identified -
Our engineers have identified an issue causing intermittent errors when accessing Procore and are working towards a solution. We will post additional updates as they become available.
May 11, 17:25 PDT
Resolved -
Our engineering team has confirmed the RFI Question fields is functioning as expected. This incident has been resolved.
May 7, 13:26 PDT
Monitoring -
Our engineering team has implemented their solution for the missing RFI Question field and is monitoring the situation to ensure a complete resolution.
May 7, 11:40 PDT
Investigating -
Our Engineering Team is currently investigating issues with the RFI Question field missing. Updates will be posted as they become available.
May 4, 15:50 PDT
Resolved -
Our Engineering Team has restored normal functionality to the diagnostic tool in both Android and iOS and this issue is now resolved.
May 6, 08:28 PDT
Monitoring -
Our Engineering Team has restored normal functionality to the diagnostic tool in both Android and iOS and is monitoring to ensure this issue is fully resolved.
May 4, 15:49 PDT
Investigating -
Our Engineering Team is currently investigating issues with the diagnostic tool in both the iOS and Android Procore Applications. Updates will be provided as they become available.
May 3, 12:47 PDT
Resolved -
This incident has been resolved.
May 6, 05:22 PDT
Monitoring -
Our engineering team has restored the ability to install Procore Marketplace Apps and is monitoring the situation to ensure a complete resolution.
May 5, 12:01 PDT
Investigating -
Our engineering team is investigating an issue causing the inability to install Procore Marketplace apps. We will provide updates as they become available.
May 5, 11:15 PDT
Resolved -
Our Engineering Team has restored normal functionality to the Procore Marketplace and this issue is now resolved.
May 4, 22:25 PDT
Investigating -
Our Engineering Team is currently investigating issues with the Procore Marketplace. Updates will be posted as they become available.
May 4, 20:55 PDT
Resolved -
Our Engineering Team has restored normal functionality to the Procore Web Interface and this issue is now resolved.
May 4, 22:23 PDT
Identified -
Our Engineering Team has identified the cause of this issue and is working toward a resolution. Updates will be posted as they become available.
May 4, 21:23 PDT
Investigating -
Our Engineering Team is currently investigating issues with accessing and navigating through Procore. Updates will be posted as they become available.
May 4, 20:51 PDT
Resolved -
Our Engineering Team has restored normal functionality to the Forms tool and this issue is now resolved.
May 3, 11:19 PDT
Investigating -
Our Engineering Team has identified the cause of an issue with the Forms tool and is working toward a resolution. Updates will be posted as they become available.
May 3, 10:26 PDT