Delays in Image Processing

Incident Report for Procore Technologies

Resolved

This incident has been resolved.

Posted Dec 18, 2020 - 12:06 PST

Monitoring

Our Engineers have restored normal functionality for PDFs with Attachments, and file preview generation. We are monitoring the situation to ensure a complete resolution.

Posted Dec 18, 2020 - 10:36 PST

Identified

Our Engineering team has identified the cause of the issues and is working towards a solution.

Posted Dec 18, 2020 - 10:23 PST

Investigating

Our engineers are investigating the cause of delays in emails that include PDFs with Attachments, as well as delays in file previews. Further updates will be provided as they are available.

Posted Dec 18, 2020 - 10:09 PST

This incident affected: Global Services (Emails - Outbound, PDF Generation).