ERP Change Event Creation Issues

Incident Report for Procore Technologies

Resolved

Our Engineering Team has restored normal functionality to Change Event creation and this issue is now resolved.
Posted Jul 16, 2020 - 11:15 PDT

Monitoring

Our Engineering Team has restored normal functionality to Change Event creation and is monitoring to ensure this issue is fully resolved.
Posted Jul 16, 2020 - 11:07 PDT

Identified

Our Engineering Team has identified the root cause of this issue and are working toward a resolution. Updates will be posted as they become available.
Posted Jul 16, 2020 - 10:05 PDT

Investigating

Our Engineering Team is currently investigating issues with Change Event creation for customers who have an ERP integration and have Prime Contract selected in the markup estimate dropdown.
Posted Jul 16, 2020 - 09:58 PDT
This incident affected: Company ERP Integrations (QuickBooks Desktop, Sage 100 Contractor, Sage 300, Viewpoint Spectrum, Viewpoint Vista) and Project Level Tools (Change Events).