CSV Exports Outage within Company Timesheets

Incident Report for Procore Technologies

Resolved

During the incident we experienced an inability to export CSV's from the Company Timesheet tool. Our engineering team has restored normal functionality, this incident has been resolved.

Impact Duration: 983 Minutes (5/2 3:49PM - 5/3 8:26AM PST)

Posted May 03, 2022 - 08:52 PDT

Identified

Our engineering team has identified the underlying cause of the CSV export issues and is working towards a solution.

The next update will be provided as they become available.

Posted May 02, 2022 - 16:29 PDT

Investigating

Our engineering team is investigating an issue in Company Timesheets where CSV exports are failing due to a server error on the Procore Web App. We will post additional updates as they become available.

Posted May 02, 2022 - 16:04 PDT

This incident affected: Resource Management Platform (Project Level Timesheets).