Platform Degradation | 500 Errors + Login Issues

Incident Report for Procore Technologies

Resolved

During the incident, some users may have experienced errors when navigating the Procore platform or when attempting to login to Procore. Our engineering team has restored normal functionality and this incident has been resolved.
Posted Oct 10, 2024 - 14:15 PDT

Monitoring

Our engineering team has implemented their solution for users who experienced errors when navigating the Procore platform and when logging in and are monitoring the situation to ensure a complete resolution.
Posted Oct 10, 2024 - 13:48 PDT

Identified

Our engineering team has identified the underlying cause of the issue where some users were experiencing 500 errors when navigating the Procore platform or when attempting to login. The team is working towards a solution to restore functionality.
Posted Oct 10, 2024 - 13:47 PDT

Investigating

Our engineering team is investigating an issue causing some users to experience 500 errors when navigating the Procore platform or when attempting to login.
Posted Oct 10, 2024 - 13:40 PDT