Failures in PDF Downloads with Markup

Incident Report for Procore Technologies

Resolved

This incident has been resolved.

Posted Nov 19, 2020 - 16:36 PST

Monitoring

Our Engineering team has restored functionality to PDF downloads with markups, and is monitoring the situation to ensure a complete resolution.

Posted Nov 19, 2020 - 10:52 PST

Investigating

Our Engineering team is investigating failures around customers downloading PDF documents with markup. This includes but is not limited to Drawings and Submittals. We will provide updates as more information becomes available.

Posted Nov 19, 2020 - 10:13 PST

This incident affected: Global Services (File Downloads) and Project Level Tools (Drawings, Submittals).