Models are not opening for customers on app.procore.com

Incident Report for Procore Technologies

Resolved

This incident has been resolved.

Posted Jun 10, 2020 - 14:34 PDT

Monitoring

Our Engineering Team has restored normal functionality to the Project Models tool. We will continue to monitor to ensure this incident is resolved.

Posted Jun 10, 2020 - 14:00 PDT

Identified

Our Engineering team has identified the cause of this incident and are working towards restoring normal functionality to the Project Models tool.

Posted Jun 10, 2020 - 10:28 PDT

Investigating

Our Engineering Team is investigating an issue preventing customers from opening Models within the Project Models Tool. This is only affecting customers using app.procore.com.

Posted Jun 10, 2020 - 10:21 PDT

This incident affected: Project Level Tools (Models).