During the incident, users experienced issues with downloading submittals and accessing the attachment viewer. Our engineering team has restored normal functionality, this incident has been resolved.
Posted Sep 19, 2022 - 13:38 PDT
Monitoring
Our engineering team has implemented a solution for the issue causing a subset of users to be unable to download submittals, and access the attachment viewer. We are monitoring the situation to ensure a complete resolution.
Posted Sep 19, 2022 - 12:38 PDT
Update
Our engineering team has identified a scope change with this issue. At this time, a subset of users are unable to download any submittals and the attachment viewer is currently not available. We are actively working towards a solution.
Posted Sep 19, 2022 - 09:18 PDT
Identified
Our engineering team has identified the issue causing a subset of users to be unable to download submittals with markups. We are actively working towards a solution.
Posted Sep 19, 2022 - 09:09 PDT
This incident affected: Project Level Tools (Submittals).