Images not loading in Procore
Incident Report for Procore Technologies
Our engineering team has confirmed the normal functionality of viewing and downloads of images and PDFs across Procore. This incident has been resolved.

For those users who have been affected on our mobile platforms, clearing the app's cache will be necessary to restore full functionality. Instructions on doing this can be found here:
Posted Dec 02, 2020 - 12:31 PST
Normal viewing and download functionality has been restored to images and PDFs across Procore. We are monitoring to ensure this incident is resolved.
Posted Dec 02, 2020 - 11:13 PST
Our Engineering team has identified the issue preventing customers from viewing or downloading images and PDFs, and is working to restore normal functionality.
Posted Dec 02, 2020 - 09:44 PST
We have confirmed that this is also affecting PDFs. At this time, customers are unable to view or download images and PDFs across several tools in Procore.
Posted Dec 02, 2020 - 09:33 PST
Our Engineering team is investigating an issue preventing images from loading across all tools in Procore. We will provide updates as they are available.
Posted Dec 02, 2020 - 09:22 PST
This incident affected: Global Services (Image Processing) and Project Level Tools (Documents, Drawings, Forms, Schedule, Submittals).