Our engineering team has restored normal functionality to the Customer Support Cobrowsing feature and is confident there will be no recurrences. This incident has been resolved.
Posted Jan 06, 2022 - 12:50 PST
Identified
Our engineering team has identified the underlying cause of the Customer Support Cobrowsing Issues and we are working towards a solution.
Posted Jan 06, 2022 - 10:43 PST
Investigating
Our engineering team is investigating an issue with our in-app cobrowsing feature.
Posted Jan 04, 2022 - 08:10 PST
This incident affected: Supporting Platforms (Customer Support Cobrowse).