Third party degradation impacting Procore Customer Support

Incident Report for Procore Technologies

Resolved

This incident has been resolved, teams continue to work through a small backlog of requests. Thank you for your patience during this incident.

Posted Sep 16, 2026 - 09:20 PDT

Monitoring

All Procore Support channels (phone, chat, and email) are back up and fully operational following the earlier third-party outage. Please note that response times may be delayed as our team works through the backlog of incoming requests chronologically Thank you for your continued patience.

Posted Sep 16, 2026 - 06:56 PDT

Identified

We are aware of a third-party issue intermittently impacting our Procore Customer Support teams ability to successfully connect to customer calls or chats.

Additionally, customer support calls or chats may also be disconnected during response. Thank you for your patience as we await third-party resolution.

Posted Sep 16, 2026 - 02:33 PDT